​This Privacy Policy explains how Forever Homes collects, uses, stores and protects your personal information when you use this website, contact us, make an enquiry, book a service, purchase a product or interact with us.

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018 and other applicable data protection laws.

By using this website, you agree to the terms of this Privacy Policy.

 

1. Who We Are

 

​This website is operated by:

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Business Name: Forever Homes Estate Agents Ltd
Business Address: 303 Digital Media Centre, County Way, Barnsley, S70 2JW
Email Address: support@forever-homes.co.uk
Telephone: 01226 447 838

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For the purposes of data protection law, Forever Homes is the data controller for the personal information we collect and use.

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If you have any questions about this Privacy Policy or how your data is handled, please contact us using the details above.

 

2. Personal Information We Collect

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We may collect and process the following types of personal information:

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• Your name

• Email address

• Telephone number

• Postal address

• Business name

• Enquiry details

• Booking or appointment details

• Order or purchase information

• Payment-related information

• Messages or correspondence you send to us

• Reviews, testimonials or feedback

• Website usage data

• IP address

• Device, browser and location information

• Marketing preferences​

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We only collect personal information where it is necessary, relevant and lawful to do so.

 

3. How We Collect Your Information

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We may collect personal information when you:

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• Visit this website

• Fill in a contact form

• Request a quote

• Make a booking

• Purchase a product or service

• Subscribe to emails or newsletters

• Contact us by phone, email, WhatsApp, social media or another method

• Leave a review or testimonial

• Interact with our adverts, website or social media pages

• Use cookies or similar tracking technologies on our website

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Some information may be collected automatically through cookies, analytics tools or website tracking technologies. 

 

4. Why We Use Your Personal Information

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We may use your personal information for the following purposes:

• To respond to enquiries

• To provide quotes or information you have requested

• To process bookings, orders or service requests

• To deliver products or services

• To manage customer relationships

• To send updates about your enquiry, booking or purchase

• To process payments and invoices

• To keep business and accounting records

• To improve our website, products and services

• To send marketing communications where permitted

• To request reviews or feedback

• To respond to complaints or customer service issues

• To protect our website, business and users

• To comply with legal, tax, accounting or regulatory obligations

 

5. Lawful Bases for Processing Your Data

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Under UK GDPR, we must have a lawful basis for using your personal information.

Depending on how you interact with us, we may rely on one or more of the following lawful bases:

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Contract

We may process your data where it is necessary to provide a quote, fulfil a booking, deliver a service, process an order or take steps before entering into a contract with you.

Consent

We may rely on your consent where you have actively agreed to receive marketing emails, newsletters or certain types of cookies.

You can withdraw your consent at any time.

Legitimate Interests

We may process your data where it is necessary for our legitimate business interests, provided your rights and freedoms do not override those interests. This may include responding to enquiries, improving our services, managing customer relationships, preventing fraud and promoting our business.

The ICO explains that legitimate interests require organisations to identify the interest, show the data use is necessary, and balance it against the individual’s rights and freedoms. (Information Commissioner's Office)

Legal Obligation

We may process your data where required to comply with legal, tax, accounting or regulatory obligations.

 

6. Marketing Communications

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We may send marketing emails, newsletters, offers or updates where you have consented to receive them, or where we are otherwise legally permitted to do so.

You can opt out of marketing communications at any time by:

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• Clicking the unsubscribe link in an email

• Updating your marketing preferences where available

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We will not sell your personal information to third parties for marketing purposes.

 

7. Cookies and Website Tracking

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This website may use cookies and similar technologies to:

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• Make the website work correctly

• Improve website performance

• Understand how visitors use the website

• Remember user preferences

• Support marketing, advertising or analytics activity

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Some cookies are essential, while others may require your consent.

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You can manage or disable cookies through your browser settings or cookie preferences on this website.

For more information, please see our Cookie Policy.

 

8. Sharing Your Personal Information

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We may share your personal information with trusted third parties where necessary to operate our business, provide services or comply with the law.

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This may include:

• Website hosting providers

• Email and communication platforms

• Payment processors

• Booking systems

• Customer relationship management systems

• Accountants or professional advisers

• Delivery or fulfilment providers

• Marketing and analytics platforms

• IT support providers

• Legal or regulatory authorities where required

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We only share the information necessary for the relevant purpose and expect third parties to protect your data appropriately.

 

9. International Data Transfers

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Some third-party platforms or service providers may process personal data outside the UK.

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Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses or other legally recognised transfer mechanisms.

 

10. How Long We Keep Your Information

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We will only keep your personal information for as long as necessary for the purposes it was collected.

Retention periods may depend on:

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• The type of data

• The reason it was collected

• Whether there is an ongoing customer relationship

• Legal, tax or accounting requirements

• Whether there is a complaint, dispute or legal claim

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Where we no longer need your personal information, we will delete it securely or anonymise it.

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The ICO states that where there is no specific retention period, businesses should explain the criteria used to decide how long personal data is kept. (Information Commissioner's Office)

 

11. How We Protect Your Data

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We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.

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This may include:

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• Secure systems and platforms

• Password protection

• Access controls

• Secure website connections where available

• Regular reviews of data handling processes

• Limiting access to personal data where appropriate

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However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

 

12. Your Data Protection Rights

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Under UK data protection law, you have rights in relation to your personal information.

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These may include:

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• The right to access the personal data we hold about you

• The right to request correction of inaccurate or incomplete data

• The right to request deletion of your data in certain circumstances

• The right to restrict how we use your data

• The right to object to certain types of processing

• The right to data portability in certain circumstances

• The right to withdraw consent where consent is the lawful basis

• The right to complain to the Information Commissioner’s Office

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The ICO confirms individuals have rights including access, rectification, erasure, restriction, objection and data portability. (Information Commissioner's Office)

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To exercise your rights, please contact us 

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We may need to verify your identity before responding to your request.

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13. Subject Access Requests

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You have the right to request a copy of the personal information we hold about you.

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This is known as a subject access request.

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We will respond to valid requests within the required legal timeframe, usually within one month.

The ICO states that individuals can make subject access requests verbally or in writing and, in most circumstances, organisations cannot charge a fee for responding. (Information Commissioner's Office)

 

14. Children’s Privacy

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This website is not intended for children, and we do not knowingly collect personal information from children without appropriate consent.

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If you believe a child has provided personal information to us, please contact us so we can review and delete it where appropriate.

 

15. Third-Party Links

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This website may contain links to third-party websites, platforms or services.

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We are not responsible for the privacy practices, content or security of third-party websites.

 

We recommend reading their privacy policies before providing personal information.

 

16. Complaints

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If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

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You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

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Information Commissioner’s Office
Website: ico.org.uk
Telephone: 0303 123 1113

 

17. Updates to This Privacy Policy

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We may update this Privacy Policy from time to time.

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Any updates will be published on this page with a revised date.

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Last updated: 27th April 2026

 

18. Contact Us

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For questions about this Privacy Policy or how your personal data is handled, please contact us.